If you’ve ever struggled to hear clearly on the phone, it can seem frustrating or even impossible — important details get missed, voices blur together, and connections feel harder to maintain.
But there’s a solution that can make a big difference, bridging that communication gap and giving you confidence in every conversation. It’s called CapTel.
CapTel stands for captioned telephone. These phones display written captions of everything the caller says, in real time, on a built-in screen. As you listen to the caller’s voice, you can also read the captions to make sure you don’t miss a word.
It happens via advanced voice-recognition technology or specially trained operators to create captions instantly. The process is seamless — you pick up the phone, speak as you normally would, and see the words appear on the screen as the other person talks.
The main advantage of CapTel is peace of mind. You no longer need to worry about guessing, asking people to repeat themselves, or pretending you understood when you didn’t.
For many users, CapTel feels like regaining a part of life they thought was gone.
CapTel phones are part of a federally funded program that makes captioned telephone service available at little or no cost to qualifying people with hearing loss.
All you need is a standard telephone connection, power, and (for some models) an internet connection.
CapTel phones are designed with ease of use in mind, offering options to match your preferences:
No matter which model you choose, the focus is the same: making conversations clear, simple, and accessible.
